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Gift Vouchers & Voucher Codes
A feature that would be a real game changer for us is an integrated voucher system. Guests could purchase gift vouchers through Upgrades, automatically receive a PDF with a unique voucher code, and redeem the code themselves during checkout.
Sync "no reply needed" status back to PMS (Guesty) so it propagates to Booking.com
When I mark a conversation as not requiring a reply in ProhostAI, this status doesn't get sent back to the PMS (Guesty, in my case). Since Guesty is what's actually connected to Booking.com, the thread stays flagged as unanswered there, which negatively affects the property's reply score on Booking.com.
Manual way to override check-in time on a reservation (not just via AI command)
Currently the only way to override a reservation's check-in time seems to be by asking the AI to do it. It would be great to have a simple manual option too — e.g. an "Edit" button directly on the reservation where I can just type in a different arrival time
App doesn't reflect manually overridden check-in time — shows original PMS time instead
It seems the app doesn't support displaying a manually overridden check-in time correctly. The mobile app always shows the original time pulled from the PMS, regardless of any local override made in the reservation — this seems to affect the app broadly, not just the homescreen summary. The browser homescreen has the same issue and also fails to show local overrides.
Back button navigates to task list instead of previous screen (mobile)
When I tap directly into a specific task from the homescreen, the back button should return me to the homescreen (where I came from), but instead it takes me to the full task list. Back navigation should follow the actual navigation path, not always default to the task list. This same rule likely applies to other similar cases throughout the app — back navigation should generally respect where the user actually came from, rather than jumping to a fixed default screen.
"Show reservation" button from task view doesn't work (mobile) / missing entirely (web)
In the mobile app, on the task detail view, the "Show reservation" button doesn't navigate to the reservation — it just goes back to the task list instead. Separately, in the browser version, I couldn't locate any button on the task detail page that links to the associated reservation at all. This is important since many tasks are tied to a specific reservation, and there's currently no way to jump from a task to its reservation on web.
"Today" homescreen shows tasks with distant due dates labeled as "Upcoming arrival"
On the homescreen, in the "Today" view, tasks with due dates far in the future are being displayed, labeled with "Upcoming arrival" — even though the related reservation's check-in is 3 weeks away. This happens both in Safari on macOS and in the iOS app.
Task created from a reservation gets saved with a date one day earlier than selected
On iOS 26, when creating a task, it initially gets created with a due date one day earlier than the one selected. This happens mainly when creating a task from a reservation, without changing the default date (which defaults to the check-in date).
Calendar resets to earliest month after app is fully closed on iOS 26
On iOS 26, after fully closing the app in the background and reopening it, entering the Calendar view sometimes lands on the very beginning of the calendar instead of the current month. In my case it opened on February 2026, even though it's almost August. The header at the top initially shows "August," but as soon as I scroll the calendar slightly, it jumps back to showing "February."
Import guest's preferred language from Guesty and use it for Autopilot / Scheduled Messages
Guesty already stores the guest's preferred language on each reservation (imported from Airbnb, Booking.com, and Vrbo). It would be great if ProhostAI pulled this field in and used it as the primary signal for choosing the right language when responding via Autopilot and when sending Scheduled Messages — rather than relying solely on the language the guest happens to write in. It would also be really useful to have this language displayed directly on the reservation view, so hosts can quickly check which language a given guest speaks — for example, to prepare the right physical materials (welcome cards, instructions, etc.) left in the property ahead of their stay.
Cleaning checklists
Under cleaning checklists ones made by ask ai are not found under existing so cannot edit them or duplicate out of asking ai. Also can we include section under clean with reference photos (actual uploaded photos) not links so cleaners can reference.
Bug report tool
Feel like it would be nice to have a centralized place where users can report bugs / unexpected interactions they come accross. It would benefit the developers by streamlining communication / documentation and the users can see what is already relayed to you, what’s being worked on, what features we should hold off on using etc.
Airport Pick up Category & iCal support
Hi ProHost Team, I hope you’re doing well 😊 We have a few questions regarding operational setup and integrations: Van Reservation Category Is it possible to create a separate category for van (transportation) reservations within ProHost? We would like to manage van bookings alongside our accommodation reservations within the same system. iCal Integration for External PMS We need iCal feeds for both van reservations and cleaning schedules, as we plan to sync these with a specialized external PMS used by our operations partners. Would it be possible to generate iCal links for these types of schedules and integrate them with Google Calendar or third-party systems? Alternative Workflows (Using Existing Features) If the above setup is not directly supported, could you recommend any alternative ways to achieve a similar workflow using current ProHost features? For example, using tags, custom booking types, or task management features to simulate this structure. Our goal is to streamline operations by centralizing scheduling while allowing external teams to stay synchronized in real time. We would greatly appreciate your guidance on the best approach. Thank you as always for your support! Warm regards, Mia & Team
Ask AI doesn't always update things
I use ask AI to update issues but it doesn’t always do it. Yesterday on mobile, it confirmed that it fixed an issue with setting up cleanings based on guest conversation, but when I go to check where the rule was adjusted on applied it isn’t there. The same thing happened today on desktop. It confirms it fixed it, but I ask to show me where it added it, I check and it isn’t there so then I have to manually adjust.. This is causing concern because I’m not sure what is being actually corrected.
Property name in notification
An easy fix Please, add the name of the property to the guests message in notification
Show calendar availability on tasks and cleans when changing due date
Many tasks that are auto-created by the AI need to be moved to after the guest departure. There’s currently not a great way to easily move these without having to leave the task and go look at the reservation or calendar view. Either add a calendar greyed out view or show the guest check-in/out date on the attached task
Set conditions for "cleaning finished" message to guest
We want to be able to require all “high” priority tasks are completed otherwise the property ready message does not trigger. We also don’t want it to go out too early, so for example if the home is cleaned the day prior to arrival, we want the earliest time it will go out to be 3hrs before check-in time.
Ability to duplicate subtasks
For inspections. Either duplicate subtasks or copy the room structure from the listings to build out proper inspections by property. Example: I create a “Bedroom” subtask, but if a property has 3 bedrooms, I want those checklist items to appear 3 times as Bedroom 1, Bedroom 2, Bedroom 3.