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Gift Vouchers & Voucher Codes
A feature that would be a real game changer for us is an integrated voucher system. Guests could purchase gift vouchers through Upgrades, automatically receive a PDF with a unique voucher code, and redeem the code themselves during checkout.
Sync "no reply needed" status back to PMS (Guesty) so it propagates to Booking.com
When I mark a conversation as not requiring a reply in ProhostAI, this status doesn't get sent back to the PMS (Guesty, in my case). Since Guesty is what's actually connected to Booking.com, the thread stays flagged as unanswered there, which negatively affects the property's reply score on Booking.com.
Manual way to override check-in time on a reservation (not just via AI command)
Currently the only way to override a reservation's check-in time seems to be by asking the AI to do it. It would be great to have a simple manual option too — e.g. an "Edit" button directly on the reservation where I can just type in a different arrival time
Import guest's preferred language from Guesty and use it for Autopilot / Scheduled Messages
Guesty already stores the guest's preferred language on each reservation (imported from Airbnb, Booking.com, and Vrbo). It would be great if ProhostAI pulled this field in and used it as the primary signal for choosing the right language when responding via Autopilot and when sending Scheduled Messages — rather than relying solely on the language the guest happens to write in. It would also be really useful to have this language displayed directly on the reservation view, so hosts can quickly check which language a given guest speaks — for example, to prepare the right physical materials (welcome cards, instructions, etc.) left in the property ahead of their stay.
Cleaning checklists
Under cleaning checklists ones made by ask ai are not found under existing so cannot edit them or duplicate out of asking ai. Also can we include section under clean with reference photos (actual uploaded photos) not links so cleaners can reference.
Bug report tool
Feel like it would be nice to have a centralized place where users can report bugs / unexpected interactions they come accross. It would benefit the developers by streamlining communication / documentation and the users can see what is already relayed to you, what’s being worked on, what features we should hold off on using etc.
Airport Pick up Category & iCal support
Hi ProHost Team, I hope you’re doing well 😊 We have a few questions regarding operational setup and integrations: Van Reservation Category Is it possible to create a separate category for van (transportation) reservations within ProHost? We would like to manage van bookings alongside our accommodation reservations within the same system. iCal Integration for External PMS We need iCal feeds for both van reservations and cleaning schedules, as we plan to sync these with a specialized external PMS used by our operations partners. Would it be possible to generate iCal links for these types of schedules and integrate them with Google Calendar or third-party systems? Alternative Workflows (Using Existing Features) If the above setup is not directly supported, could you recommend any alternative ways to achieve a similar workflow using current ProHost features? For example, using tags, custom booking types, or task management features to simulate this structure. Our goal is to streamline operations by centralizing scheduling while allowing external teams to stay synchronized in real time. We would greatly appreciate your guidance on the best approach. Thank you as always for your support! Warm regards, Mia & Team
Property name in notification
An easy fix Please, add the name of the property to the guests message in notification
Show calendar availability on tasks and cleans when changing due date
Many tasks that are auto-created by the AI need to be moved to after the guest departure. There’s currently not a great way to easily move these without having to leave the task and go look at the reservation or calendar view. Either add a calendar greyed out view or show the guest check-in/out date on the attached task
Set conditions for "cleaning finished" message to guest
We want to be able to require all “high” priority tasks are completed otherwise the property ready message does not trigger. We also don’t want it to go out too early, so for example if the home is cleaned the day prior to arrival, we want the earliest time it will go out to be 3hrs before check-in time.
Ability to duplicate subtasks
For inspections. Either duplicate subtasks or copy the room structure from the listings to build out proper inspections by property. Example: I create a “Bedroom” subtask, but if a property has 3 bedrooms, I want those checklist items to appear 3 times as Bedroom 1, Bedroom 2, Bedroom 3.
Fix group chat look on mobile !!! Asap please
Screenshot attached of how it is loading on mobile. Impossible to read the actual message. Urgent fix please.
Supplies "N/A" option available
With multple properties and supplies - it almost assumes that each property must have said supply. Create an option which allows for NA. Ie, one property has Coffee Capsules, yet another uses Coffee Beans - those who have a Nespresso do not need Coffee Beans - and vice versa. I also cannot currently edit the individual supplies of quantities per property to show alerts if in QUANTITY setting. Each quantity, per property should be able to have a threshold. And then an alert when the number drops below the threshold.
Guidebooks which easily scroll between sections
Currently each guidebook needs a sub section, and it looks best to have multiple sub sections, yet that means more clicking - click into the guidebook, then click into subsection, then back out of subsection, then into next subsection. The UE should be much better, much smoother. Are sub sections needed? Cant each til just contain a rich text when opened - and forgo option to even have sub sections? Alternatively/and can the subsections be linked or flow better - rather than clicking in and clicking out
Sticky header / editor area when building guidebooks
Currently the editing menu is not sticky, so when making a guidebook, you have to scroll all the way back up to the top to then add a photo for instance/change text size etc. It would be more logical if the editing bar was sticky and the contents of the guidebook scrolled behind it as you scrolled down/up.
Ability to order the guidebooks - ie alphabetically
Current response when trying to order the guidebooks: “To help you organize your guidebooks, I've listed them below in alphabetical order by title. While the system's internal sorting for the dashboard view is fixed, you can use this list as a quick reference”
Guidebooks - tailored for internal operations
Current guidebooks are all guest facing - I want to show new team members how to access the property, with photos, descriptions etc. Current guidebooks being guest facing also open on the “date of stay/checkin” page - not the guidebook itself. So an internal operations guidebook which is accessible from a checklist or note on a Cleaning Job card, which opens up directly to information about the property.
Photo's in checklists - ie showing "this is how it should look"
Possibility to add photo’s within checklists - showing the standard of what needs to be done/checked off.