Is there a way to add this feature where after a few troubleshooting attempts or if a guest requests a call to notify us so we can let autopilot stay on?
We will also adjust the instructions for the maintenance category for everyone so that it does this by default. I think is is a better behavior for all users! Thank you for bringing this up!
Bill Ulammandakh
Team•
Oct 27, 2025
Another method you can use to is to say in the maintenance issue custom instructions this:
“If after a few attempts the issue is not resolved, instruct the guest to call (657) 229-5060 and lower the confidence level in your message to 50% to escalate to the host.”
This should trigger an escalation by Autopilot and you will get a notification.
Bill Ulammandakh
Team•
Oct 27, 2025
Yes! We just added the ability to add custom instructions by message category in Autopilot (example in the screenshot). Also generally when an issue is not being resolved and AI doesn’t know how to solve the issue successfully, it should be escalating to you. I will take a look at your account about this!
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Bill Ulammandakh
Oct 27, 2025
We will also adjust the instructions for the maintenance category for everyone so that it does this by default. I think is is a better behavior for all users! Thank you for bringing this up!
Bill Ulammandakh
Oct 27, 2025
Another method you can use to is to say in the maintenance issue custom instructions this:
“If after a few attempts the issue is not resolved, instruct the guest to call (657) 229-5060 and lower the confidence level in your message to 50% to escalate to the host.”
This should trigger an escalation by Autopilot and you will get a notification.
Bill Ulammandakh
Oct 27, 2025
Yes! We just added the ability to add custom instructions by message category in Autopilot (example in the screenshot). Also generally when an issue is not being resolved and AI doesn’t know how to solve the issue successfully, it should be escalating to you. I will take a look at your account about this!